Your Questions', Answered.

Frequently Asked


At Hero Ticket, you can pay cashless and with a wristband or card at your event to prevent theft and increase security. You can easily top up credits in advance or at the event and refund easily after the event.


Can you still pay in cash?

Nope. Cashless means cashless and is valid for the whole event  e.g. Including Vendor stalls, Bar, Merchandise stands.

How can I charge money in advance?

In the weeks before the event in your own event account dashboard under preloads & vouchers.

How much money do I have to charge minimum/maximum?

You are not required to load money on your wristband or card. This has no effect on the inlet. However, we recommend loading your wristband or card before the event.

Can I reload money locally or do I have to recharge in advance?

Sure, you can also recharge your wristband or card on the spot. However, we recommend charging in advance – is more convenient, faster and you can start directly without having to wait.

What possibilities do I have to charge my wristband or card on site?

The following options are available: Visa, Mastercard, EV, Debit card and cash. Please note that charging with cash on your wristband or card will incur a R5.00 refund transaction fee when you cashout.

Is it possible to recharge the wristband or card online during the Event? Is there a deadline?

You can always charge your wristband or card online. There is no deadline.

How can I charge money if my ticket was bought by another person?

The other person must first pass on the ticket that was meant for you. As soon as you have your own event account with the ticket, you can start charging up your wristband or card.


The name on the ticket does not match my name. Can I still attend the festival?

Your name must be correct on the ticket. In ticket management, you have the option of forwarding the ticket to the person who would like to come to the event with it.


Please, read the following information carefully before you start to shop:

General Info

As soon as you check in with your ticket at the event , your previously uploaded credit and vouchers will automatically be transferred from your event account dashboard to your chip on your event wristband or card. Most of our events are cashless, meaning you exclusively pay using the chip on your wristband or card.

All vouchers purchased from our shop should be used up during the event. Vouchers cannot be cancelled, returned or exchanged.

All vouchers purchased prior to the event can’t be transferred to other event goers of the same event, meaning all vouchers will remain in your event account dashboard even if you transfer your event ticket to someone else. If you want to transfer your ticket to someone else, it is imperative that you do so before purchasing anything else in our ticket shops.

All purchased vouchers can only be redeemed on location at the event site during the hours indicated. Please, make sure you know where to redeem your vouchers in advance.

For certain events – If you upload a certain amount of credit, you will receive “bonus money” which you only have access to if all your other credit has been used up and can only be redeemed at the bars or beer stalls. Since “bonus money” can’t be refunded after the event, make sure to use up all of it on location before leaving.

In case you have remaining credit on your wristband or card or in your event account dashboard, you can transfer the amount back to your bank account after the event. Please note that bonus money is excluded from this transaction.


Can I reclaim my balance during the event?

Unfortunately, the payment of the balance due to technical reasons is not possible on site. The time from which you can post your remaining balance happens 2-5 days after the event, we announce on the Hero Ticket website or social media channels. To reclaim your remaining balance, log in to your event account dashboard and go to the ‘Transactions’ tab.

How can I withdraw my remaining balance? And from when?

In the week after the event, you have the possibility to reclaim your remaining balance in your event account dashboard, This is only possible with the number and PIN on your wristband or card.

Important: Keep the wristband or card until you get the amount back to your bank account.


What happens if the chip on my wristband or card is broken? What will happen to my remaining balance?

If you can identify yourself we can set up a event account dashboard on your behalf, you will get a new chip at the Hero Ticket event help desk. The old chip on your wristband or card will be blocked and the remaining credit credited to the new chip.

What happens if I lose my wristband? How do I get my remaining balance?

If you lose your wristband or card at the event , please go to Hero Ticket Event Help Desk immediately! There, the chip can be blocked and you get a new one, as long as you can identify yourself and have set up an event account dashboard in your name or by taking a picture of your unique UID number on the back of your chip on your wristband or card. The existing credit will be credited to the new chip on your wristband or card. If you lose the wristband or card including the chip after the event, you can still refund your remaining balance via your event account dashboard.

Important: Keep the wristband or card until you get the amount back to your bank account.


Will I or my consumption behavior be monitored?

Every use of the chip is recorded electronically. So every charge and every purchase. You are not completely anonymous. However, you do not have to worry about your personal data. The data in your event account dashboard, of course, is always under lock and key. We do not create movement profiles of event visitors, nor do we pass on data to partners and sponsors, and certainly do not sell. Of course, we comply with the applicable data protection rules.

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