T&C

The following terms and conditions apply to all persons who purchase tickets to the TEATRO FILM FESTIVAL AT MONTECASINO.  Please read them carefully

Right of Admission:

  1. Right of admission to the Teatro Film Festival is entirely at the discretion of the event organisers who maintain the right to refuse entry to any patron who:
    1) Has lost their tickets.
    2) Is under the legal age of entry, as defined by the publicly published age restriction of the movie published by the Film and Publications Board of South Africa.
    3) Appears unruly, or acts in an abusive or aggressive manner to any Montecasino or Chaos Theory staff member.
    4) Appears intoxicated or under the influence of mind-altering drugs.
    5) Is in possession of tickets that are damaged or defaced in any way and the unique barcode cannot be read / scanned by the readers on site.

Refunds:

Event tickets are not refundable. In the case of Covid-19 infection, refunds will be processed with 7 days of notification as long as notification is made prior to the commencement of the screening, and on proof of a positive Covid-19 test, or proximity warning to a person with Covid-19.

In the event proof cannot be provided, refunds are entirely at the discretion of the organsier.

Cancellations due to mechanical breakdown:
If a screening is cancelled or terminated due to a technical or mechanical breakdown customers will have the choice to attend a future screening of the same title, a different film within the Teatro Film Fest, or receive a full refund.

Should there be no screening that is the same title, the customer will be able to choose to either select any other future screening or will refund the face value of each ticket through the same ticketing platform used to purchase the tickets.

Complimentary and prize tickets offer no face value and no compensation for such will be offered.

Cancellations due to act-of-god, terrorism or other safety issues:
If a screening is cancelled or terminated due to an act of God, Terrorism or any other issue directly outside the organisers control, customers will have the choice to attend a future screening of the same title, a different film within the Teatro Film Fest, or receive a full refund.

Should there be no screening that is the same title, the customer will be able to choose to either select any other future screening or will refund the face value of each ticket through the same ticketing platform used to purchase the tickets.

Complimentary and prize tickets offer no face value and no compensation for such will be offered.

Terms of Sale:

All ticket sales are final and non-transferable.
Tickets may not be resold or offered for resale at a premium (including online auction sites) or used for advertising, promotion or other commercial purposes. If a ticket is used in breach of these conditions, it may be cancelled without refund and the bearer of the ticket may be refused admission.
It is a condition of sale that tickets may not be offered for re-sale on 3rd party websites or re-sold in any way whatsoever.
Refunds will not be given for patrons denied access due to enforcement of age-restrictions applied by the Film and Publications Board of South Africa.
Refunds and exchanges will not be made for inadvertently booking the wrong event.
In the event that the organiser cancels the event, patrons will be issued with complimentary tickets for a future event.
Should there be no screenings in the future of the same event, the patrons will be issued with a full refund.